Updated 6th May 2020
At GBC Trading, the health and wellbeing of our resellers and customers is our top priority.
We are doing everything we can to get your orders delivered on time during the COVID-19 pandemic.
Our Netherlands warehouse remains open and we are shipping orders Monday-Friday as normal within the EU.
We are experiencing delays in delivery times due to the high volume of packages being received by our courier and delivery partners. Please allow 72 hours for orders to be processed and shipped.
DHL has introduced an Emergency Situation Surcharge which will be applied to all Air shipments. This surcharge will be effective as of 1 April 2020 until further notice.
We are doing everything we can to get your order to you.
Hygiene and handling
We have been working closely with our warehouse teams who are following all Government guidelines, and we have reinforced our rigorous hygiene and handling procedures when picking and packing your order. Our warehouse teams have implemented additional health and safety measures including regular hygiene audits to ensure our stringent standards are upheld at all times.
All of our warehouses are conducting additional cleaning and introducing new measures to help reduce the risk. This includes hand sanitation and site cleaning as well as restrictions around warehouse visitors, staff meetings and staff travel. The welfare of our customers and warehouse teams is our top priority and we will continue to monitor the situation on a day to day basis.
The high level of demand during COVID-19 has meant that we may have periods where we are out of stock. We are doing everything we can to restore our stock levels across the range. If you would like to know about a specific brand or product, please email us or login and register for stock updates on our site.
We would like to thank all of our resellers and customers for your continued support during this challenging time.